No Fee Guarantee to US
To our US buyers, we offer the Gwenchanda No-Fee Guarantee — our promise that US buyers will receive their orders hassle-free and without any unexpected taxes or customs fees.
Key Points
This is, in short, what you should know about shipping:
* FedEx shipping might be unavailable to some countries due to war, natural disasters, or other exceptional circumstances. In those cases, we might ship with DHL or EMS (Korea Post), if that is available, instead.
The above figures are averages based on all orders processed until February 1, 2025.
Fast Delivery
The exact shipping time depends on the destination:
| Destination | Delivery time |
|---|---|
| USA | 2.0 days average |
| Canada | 3.3 days average |
| Europe | 3.3 days average |
| Rest of the world | 5.0 days average |
You will receive a tracking code to track the shipment’s progress.
The indicated delivery times are averages and cannot be guaranteed. Delays at customs or due to special circumstances (like bad weather or holidays) are beyond our control.
On average, we need 2.5 days to prepare your order for shipment, and 54% of all orders is shipped within 2 days or less. We will inform you by e-mail if there is a delay in the order processing.
Cheap Shipping
Shipping is cheap: only 20 USD
The shipping cost does not include taxes. The taxes, if any, are to be paid by the receiver in addition to the shipping cost.
Shipping insurance included [free]
All shipments are insured at no additional cost. The insurance will compensate you in full for the products and shipping cost if the parcel is lost before delivery. You will not be compensated if the parcel is stolen after the delivery to your address or if the parcel is lost because of incorrect address information.
Important Notices
Always check your address
Please check your address very carefully when you place the order. Mistakes in the address can result in failed delivery or missing parcels. In those cases, we do not refund you.
We can only ship to addresses written in English.
Also, make sure that your e-mail address is correct. Your e-mail address will be used for sharing the tracking code. You will also receive updates on your shipment by e-mail.
We are unable to ship to these type of US addresses: P.O. Box, APO, FPO, DPO, and Military addresses.
Track your shipment
You will receive a tracking code by e-mail. You can track the shipment on the FedEx website.
For issues with the delivery please contact Fedex support first.
Customs and taxes
When you receive an international package, you might have to pay taxes and customs fees. These fees are charged to you directly when your package arrives in your country.
We will not pay your taxes or customs fees. And we cannot tell you exactly how much they’ll be, as customs rules are different in each country. For more details, please get in touch with your local customs office.
Large shipments can experience delays at customs. If you place a large order we might split it into smaller shipments to avoid such delays. We don’t charge additional shipping cost for this.